Privacy Policy

Effective Date / Last Updated: November 2, 2026

1. About This Policy

This Privacy Policy explains how Sweet James, LLP (“Sweet James,” “we,” or “us”) collects, uses, and shares personal information online and offline. It applies to sweetjames.com, abogado.sweetjames.com, and any other website, landing page, or online service operated by or for Sweet James that links to or posts this policy (together, our “Website”). It also applies to our calls, texts, chats, emails, and forms. It describes your rights under the California Consumer Privacy Act (CCPA) and how to use them, and it serves as our Notice at Collection. It does not apply to job applicants or employees, or to third-party websites.

We serve clients in California, Arizona, Nevada, Georgia, Texas, and New Mexico, and this policy applies wherever you live. Section 8 explains the rights available under state law. Nevada residents should also see our Nevada Consumer Health Data Privacy Policy in Section 13.

2. Information We Collect

In the past 12 months, we have collected the following categories of personal information:

Sources. We collect personal information from you; your device (through cookies and similar tools); our service providers; other law firms, including through attorney referrals, co-counsel relationships, and joint marketing arrangements; lead generation and marketing companies that connect people seeking legal help with law firms; people and organizations involved in your matter (such as insurers, medical providers, police, courts, and other attorneys); and public records.

3. How We Use Information

We use personal information to:

• respond to inquiries, evaluate claims, and check for conflicts;
• provide legal services;
• communicate with you, including by automated calls and texts if you consent;
• record and review calls, texts, and chats for quality and records;
• operate, secure, and improve our Website;
• analyze, advertise, and measure our advertising;
• comply with law and our professional obligations; and
• prevent fraud and protect legal rights.

Contacting us through the Website does not by itself create an attorney-client relationship.

4. Who We Share Information With

In the past 12 months, we have disclosed each category in Section 2 for business purposes to service providers and contractors under written contracts. These include website, hosting, form, chat, call-tracking, phone and text, email, case-management, IT, and analytics providers.

We also disclose information to:

• people and organizations involved in your matter, as needed to represent you or as you direct;
• co-counsel or referral counsel, with your consent;
• authorities, when required by law; and
• a successor in a transfer of our practice.

We do not share personal information with third parties for their own direct marketing (Civ. Code § 1798.83).

5. Cookies, Tracking, Calls, and Chat

Our Website uses cookies, pixels, and similar tools, including tools from advertising and analytics companies such as Google and Meta. They help us run the Website, measure traffic, and show and measure our ads. These companies may collect information about your activity over time and across different websites. Information is generally converted into a coded (“hashed”) format before it is sent. These companies use the matched information to help us measure our advertising and show our ads to people who may be interested in our services.

Recording. Calls with us are recorded, and we announce this at the start of each call. Texts and chats are recorded and stored, including by our service providers.

Text messages.

• Consent to receive texts is not required to hire us.
• Reply STOP to opt out, or tell us by any other reasonable means.
• We do not share mobile numbers or text opt-in data with third parties for their marketing.

6. Sale and Sharing; Your Right to Opt Out

We do not sell personal information for money. However, we allow advertising and analytics companies to collect information through our Website for targeted advertising and ad measurement. California and Texas law may treat this as a “sale,” “sharing,” or targeted advertising.

In the past 12 months, we have sold or shared the following categories with advertising networks, social media platforms, and analytics providers:

• identifiers, such as cookie and device IDs, IP address, and contact information you provide (such as email address or phone number), which may be sent in hashed (coded) form;
• internet or electronic network activity, including pages viewed;
• approximate geolocation; and
• inferences.

We do not have actual knowledge that we sell or share personal information of consumers under 16.

You may opt out by:

• using our online request form at https://sweetjames.com/privacy-request/
• emailing privacy@sweetjames.com
• calling (888) 577-0977

We do not require you to verify your identity to opt out.

7. Sensitive Personal Information

We use and share sensitive personal information to provide the legal services you request, and for other purposes the law allows, such as security and legal compliance. You may ask us to limit our use and disclosure of your sensitive personal information to what is necessary to provide our services. To do so, use the methods in Section 6 or 9.

8. Your Privacy Rights

California residents have the right to:

• know and access the personal information we have collected about them;
• delete it;
• correct inaccurate information;
• opt out of sale and sharing;
• limit the use of sensitive personal information; and
• be free from retaliation for using these rights.

Some exceptions apply, such as information protected by the attorney-client privilege, or information we must keep for legal or professional reasons.

Nevada residents may:

• direct us not to sell their covered information by emailing privacy@sweetjames.com, our designated request address. We do not sell covered information for money, as Nevada law defines a “sale.” We respond to verified requests within 60 days, which we may extend once by up to 30 days with notice.
• review and request changes to the personal information we hold about them, using the methods in Section 9.
• exercise the consumer health data rights described in Section 13.

Texas residents have the right to:

• confirm whether we process their personal data and access it;
• correct inaccuracies;
• delete personal data provided by or obtained about them;
• get a portable copy of data they provided to us; and
• opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects.

Targeted advertising and sale. We process personal data for targeted advertising, and some of our disclosures to advertising and analytics companies may be a “sale” under Texas law. You can opt out at any time using the methods in Section 6, including our “Do Not Sell or Share My Personal Information” link.

Sensitive data. We process sensitive data, such as health information, only with your consent or as otherwise permitted by law, such as to provide the legal services you request and to pursue your legal claims. We do not sell sensitive data.

Requests are free at least twice a year.

We respond to Texas requests within 45 days, and we may extend that once by 45 days with notice.

Texas appeals. If we decline a request, you may appeal by emailing privacy@sweetjames.com with “Appeal” in the subject line, or by calling (888) 577-0977. We will respond in writing within 60 days and explain our decision. If we deny your appeal, you may submit a complaint to the Texas Attorney General using its online complaint form at www.texasattorneygeneral.gov.

Residents of Arizona, Georgia, New Mexico, and other states may also submit requests to access, correct, delete, or opt out using the methods in Section 9. We will respond as required by applicable law, and we may honor requests where the law does not require it.

9. How to Make a Request

You can make a request by:

• using our online request form at https://sweetjames.com/privacy-request/
• emailing privacy@sweetjames.com
• calling (888) 577-0977

Verification. We verify requests to know, delete, or correct by matching the information you give us with our records.

Authorized agents. An authorized agent may submit a request for you with your signed permission.

Timing.

• We confirm receipt of requests to know, delete, or correct within 10 business days and respond within 45 days. We may extend that once by another 45 days, with notice.
• We process opt-out requests within 15 business days.

10. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes above. To decide how long, we consider:

• whether you became a client;
• the status of your matter;
• conflict-check needs;
• statutes of limitation; and
• legal and professional record-keeping requirements.

Consent records for calls and texts are kept for at least four years.

11. Other Information

Children. Our Website is not directed to children under 13. When we represent minors, we collect their information from a parent or guardian.

Accessibility. Contact us for this policy in another format.

Changes. We will post any updates here with a new “Effective Date / Last Updated” date, and we review this policy at least yearly.

12. Contact Us

Sweet James, LLP, Attn: Privacy, 4220 Von Karman, Suite 200, Newport Beach, CA 92660 · (888) 577-0977 · privacy@sweetjames.com

13. Nevada Consumer Health Data Privacy Policy

This section applies to “consumer health data” about Nevada consumers. That means personally identifiable information we use to identify a person’s past, present, or future health status. For us, this mainly means information about injuries, medical treatment, and medical records related to a legal matter.

Categories we collect:

• information about your injuries, symptoms, and conditions;
• medical treatment, providers, and bills;
• medical and health insurance records; and
• related information you share in calls, texts, chats, or forms.

Sources: you; lead generation and marketing companies, and other law firms, when you ask them to connect you with a lawyer; medical providers and insurers (with your authorization); and other people and organizations involved in your matter.

How we use and process it: we use it to evaluate your inquiry and to provide the legal services you request, such as documenting your injuries, presenting your claim, and negotiating or litigating your case. We also use it to comply with law and our professional obligations. We process it by collecting, reviewing, organizing, and storing it in our case-management and document systems, and by sending it, using reasonable safeguards, to the people and organizations listed below as your matter requires.

Who we share it with:

• service providers (processors) that handle it for us under contract, such as case-management, document-storage, communications, and IT providers;
• people and organizations involved in your matter, as necessary to provide the services you request or with your consent, such as insurers, opposing parties and counsel, courts, medical providers, experts, and lienholders; and
• co-counsel or referral counsel, with your consent.

Categories we share: the categories listed above, only as needed for your matter.

We do not sell consumer health data, and we do not share it with advertising companies.

Online tracking. As described in Section 5, advertising and analytics companies may collect information about your online activities over time and across different websites when you use our Website. They may also match contact information, such as an email address or phone number, with accounts on their platforms. We have set up our Website so that these companies do not receive consumer health data, such as information about your injuries, medical treatment, or legal matter.

Consent. We collect and share consumer health data only as necessary to provide the services you request, or with your consent. You may withdraw consent at any time.

Your rights. Nevada consumers may:

• confirm whether we collect, share, or sell their consumer health data;
• get a list of the third parties and affiliates we have shared it with or sold it to;
• ask us to stop collecting, sharing, or selling it; and
• ask us to delete it.

How to make a request: call (888) 577-0977 or email privacy@sweetjames.com.

• We will verify your identity before acting.
• We respond within 45 days after verifying the request. If needed, we may extend that once by 45 days, and we will tell you why.
• Requests are free, at least twice a year.
• Some information may need to be kept for legal or professional reasons.
• You may also ask us to review or correct your information using the same methods.
• We will not discriminate against you for exercising these rights.

Appeals. If we decline your request, you may appeal by emailing privacy@sweetjames.com with “Appeal” in the subject line, or by calling (888) 577-0977. We will respond in writing within 45 days and explain our decision. If we deny your appeal, we will give you contact information for the Nevada Attorney General.

Changes. We will post any changes to this section with a new effective date.

Effective Date: November 2, 2026